Store and delivery
DELIVERY AREAS
Terraillon delivers in Europe. Please find below the list of ccountries concerned by the delivery :
COUNTRY |
STANDARD DELIVERY |
FREE SHIPPING FROM |
Austria |
Yes |
49.99€ |
Belgium |
Yes |
49.99€ |
Germany |
Yes |
49.99€ |
Ireland |
Yes |
49.99€ |
Luxembourg |
Yes |
49.99€ |
Netherlands |
Yes |
49.99€ |
Portugal |
Yes |
49.99€ |
Spain |
Yes |
49.99€ |
United Kingdom |
Yes |
49.99£ |
Please note that if your country is not listed, Terraillon doesn't yet deliver product in your country.
DELIVERY TIME
Delivery time for Europe is between 5 and 7 business days. We consider 2 to 3 business days for processing and 3 to 4 business days for shipping.
Please consider the following things while you wait for your order:
- Shipment estimations are counted in Business Days: Monday to Friday, excluding national holidays.
- Shipping starts the day you get an email to inform you that your product(s) has/have been shipped.
- If you order several products, they will be shipped in one package at the same time
After your purchase on Terraillon webstore, we directly send your order to our logistics center. If your order has not been shipped after 3 Business Days following your order, please contact us using the "Support & Contact" page. Remember that your order will be sent in one package, when all products will be ready for shipment.
SHIPPING FEES
If the total amount of your order is equal or above 49.99€ or 49.99£ (all taxes included), you won't be charged for shipping fees. If the total order of your order is below 49.99€ or 49.99£ (all taxes included), a lump sum of 6€/6£ (all taxes included) will be charged to you and the total amount to pay will be automatically updated.
ORDER TRACKING
Once your order has left our logistics center, you will receive an email to inform you that the shipping is in progress. This email can be sent by Terraillon or by our logictic partner which is in charge of the delivery. Please note that your invoice will also be avaialble in your personnal account as soon as your order has been shipped.
For some countries, this information email will be sent to you the day before the delivery. It will inform you the axact day for delivery.